Our client Onfido, a leading identity verification technology company, is seeking a Senior Customer Support Engineer (L3) to join their global 24/7 support team. You will provide expert-level technical support to ensure successful integrations with Onfido’s solutions.

In this role, you will:

• Troubleshoot complex issues with Onfido’s SDKs, API, and no-code products
• Become an expert on Onfido’s identity verification offerings
• Improve internal processes and represent the voice of the customer
• Work cross-functionally to resolve customer reported issues
• Respond quickly to support cases and prioritize based on urgency

Requirements:

• 5+ years in customer support or software support roles
• Coding experience in Ruby, Python, JavaScript, or Swift
• SQL and REST APIs experience
• AWS cloud knowledge
• Analytical skills to diagnose complex problems

Onfido offers:

• Cutting-edge AI and identity verification technology
• Flexible working and top benefits
• Inclusive, collaborative culture
• Learning resources and growth opportunities
• Chance to make a real impact on customers

If you are a technical support expert passionate about customer satisfaction, apply